Company History

Marks and Spencer was started in 1884 in Leeds by Michael Marks who's slogan was 'Don't ask the price, it's a penny'. By 1894 Michael went into partnership with Tom Spencer and together they shaped the company we now know as Marks and Spencer with their five key principles, Quality, Value, Service, Innovation and Trust which still stands today. In recent years Marks and Spencer launched their online store selling, flowers, wines, clothing and much more which has now become a huge part of their brand. Also designing and selling its own fashion and lingerie range 'Per Una', Marks and Spencer is also dominating the fashion industry. Growing rapidly since then it now has over 700 UK stores and a further 300 stores across 40 countries.

Delivery

Delivery can take up to 5 working days for selected products using standard delivery and costs £3.50, for a nominated day delivery option it will cost £4.50 or you can use a Marks and Spencer discount code often supplied and gain free delivery. Some furniture items can take from 2-12 weeks so be sure to check with customer service for more information. Flowers and fruit baskets will be sent within 24 hours at no extra cost, large appliances will be delivered in 5-7 days with no cost or for rapid delivery, 2 working days, which costs £2.99.

Returns

For most products you can return items if they are not suitable within 35 days for a refund or exchange. For hygiene reasons underwear and lingerie can only be refunded if it is unopened or the seal is not broken. Most item are returnable via the post or at your local Marks and Spencer, if you have used a Marks and Spencer promotional code the value paid will be the value refunded.